USA
Canada
Intl
Shipping & Pickup
HOW CAN I CHECK THE STATUS OF MY ORDER?
Check the status of your order by logging into your account, using the links in your confirmation email, or through the Shop App powered by Shopify.
We will also send you an email with your tracking number once we’ve processed your order. If you do not receive this notification, please check your spam folder before contacting hello@oakandfort.com or via Live Chat.
Orders placed over the weekend or on holidays will be processed on the next business day. OAK + FORT is not responsible for any delays and/or damages caused in-transit by the postal service or customs agencies.
WHAT ARE MY SHIPPING OPTIONS?
Canada domestic delivery orders over $150 pre-tax are eligible for free shipping. Canada domestic orders below $150 have a flat fee shipping rate of $9.50 + applicable taxes.
Customers can also choose to purchase items for pick-up in their local store. In the check out, available inventory locations are displayed, and you can select a store for pick up. Note that you cannot combine both shipped and picked up items in one transaction.
International Shipping Rates
| ZONE | SHIPPING | COUNTRIES AND REGIONS |
|---|---|---|
| 1 | $45 | China**, Hong Kong, India, Japan, Macau, Singapore, South Korea, Taiwan, Thailand, Mexico, Bermuda |
| 2 | $55 | Australia, New Zealand, Austria, Belarus, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom |
| 3 | $60 | Brazil |
| 4 | $70 | Israel, Kuwait, United Arab Emirates |
*International orders qualify for $25 flat rate shipping once the pre-tax total reaches $150.
**We offer direct shipping to China from our website, please reference the table above for applicable shipping rates.
International orders may be incur brokerage fees, import taxes or duties that are the responsibility of the customer.
HOW LONG DOES SHIPPING TAKE?
Please allow 3-5 business days for our warehouse to process your order before the parcel is shipped. Note that fulfillment times can vary especially for pre-ordered items, during sales and holidays. Parcels are shipped with the carriers and take approximately 1-7 business days. Exact timelines may vary.
CAN I SHIP MY ORDER TO A PO BOX?
Orders can be shipped to PO boxes.
WHY DOES MY ORDER HAVE A SURCHARGE?
An additional fee to ship heavier items is automatically applied to orders. The fee will be displayed at check out and is non-refundable.
WHERE DOES OAK + FORT SHIP TO?
From our Canada/International website, we ship to the following countries and regions: Austria, Australia, Bermuda, Brazil, Belarus, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hong Kong SAR China, Hungary, Ireland, Israel, India, Iceland, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Mexico, New Zealand, Netherlands, Norway, Poland, Spain, Singapore, South Korea, SAR China, Sweden, Switzerland, Taiwan, Thailand, United Kingdom and United Arab Emirates.
Please visit our US website, oakandfort.com for shipping to the United States.
WILL I BE CHARGED ADDITIONAL BROKERAGE FEES, IMPORT TAXES, OR DUTIES?
If your order is shipped within Canada, you will not be charged additional brokerage fees, import taxes, or duties.
If your order is shipped outside of Canada, you may incur brokerage fees, import taxes, or duties. These fees are set by the local government and are the responsibility of the customer. Please check your local government website for potential duty free amounts.
WHAT HAPPENS WHEN I AM NOT AT HOME TO RECEIVE MY ORDER?
Canadian Deliveries:
It is at the discretion of the carriers to determine if it’s safe to leave the parcel at your door. If they require a signature or if they deem it unsafe to leave the package at your door the package will be returned to our warehouse or held at a carrier's depot for up to 14 business days. You can pick the package up at the depot or call the courier and arrange for re-delivery. If you fail to do so, the package will be returned to OAK + FORT’s Distribution Centre, and we'll process a refund less the cost of shipping.
International Deliveries:
Please know that how a parcel is dealt with by the shipping courier varies from country to country. In general, if you’re not home at the time of delivery the package will be held at a postal facility. You can pick up the package at the facility or arrange for a re-delivery. Not claiming an imported item within the required time frame, may lead to to your order being lost or returned to our Distribution Centre. Shipping fees will be deducted from any refund we process resulting from an unaccepted International Order.
