Accounts & Orders

HOW DO I CONTACT THE CLIENT EXPERIENCE TEAM?

Get in touch with the Client Experience team through email, or LiveChat on our website during the following business hours:

Monday to Friday | 6:00AM - 7:00PM (PST)
Email: hello@oakandfort.com

 

PICK-UP ORDERS

You can pick up from order in one of our Store Locations, subject to the item(s)'s availability in that store. Pick up orders must be picked up within 10 days or order placement.

 

HOW DO I DELETE MY ACCOUNT?

Please contact hello@oakandfort.com to delete your OAK + FORT account.

 

HOW DO I SUBSCRIBE TO EMAILS?

Subscribe to our newsletters by inputting your email at the bottom of this page. 

HOW DO I UNSUBSCRIBE FROM EMAILS?

If you have an account on our website, you can manage your preferences in “Email Preferences” under “Settings”. Alternatively, at the bottom of any OAK + FORT email, you can unsubscribe entirely or adjust how you receive our emails.

WHERE DO I APPLY MY PROMO CODE?

Enter the promo code during checkout on the order summary page. Once you have clicked “Apply” the discount will automatically be added. Please ensure you’re on the correct website before adding your promo code as codes are region specific.

Note:

  • Promo codes are only valid during the stated timeframe.
  • Promo codes cannot be applied to previous purchases, as we do not offer price adjustments.
  • You can only use one promo code per order.
  • All gift card sales are excluded from any promotions or discounts.

CAN I CANCEL OR MAKE ADJUSTMENTS TO MY ORDER?

We cannot make any changes to an order once it's been placed.

WHAT PAYMENT TYPES ARE ACCEPTED?

We accept Visa, MasterCard, AMEX, PayPal, Apple Pay, Amazon Pay (US only),  Shop Pay and Afterpay.

HOW ARE TAXES CALCULATED?

Sales taxes are by determined by the province or state the order is being shipped to. Prices displayed on the website do not include taxes, shipping, or handling fees. International orders will not be charged Canadian taxes; however, they may incur brokerage fees, import taxes or duties that are the responsibility of the customer to pay.

 

 

 

WHAT IS A PRE-ORDER WITH PURPLE DOT?

Purple Dot is our trusted pre-order partner. With Purple Dot, you will be kept in the loop the whole time until we are ready to ship your pre-order.

WHAT HAPPENS TO MY MONEY WHILE I WAIT FOR MY PRE-ORDER?

Purple Dot keeps your money safe and available for a full refund anytime before your pre-order ships. This guarantees that your pre-order will ship or your money back—keeping you in full control if you change your mind. 

WILL I KNOW IF THE SHIPPING DATE CHANGES FOR MY PRE-ORDER?

Yes. Purple Dot will trigger an automatic email in the event of a shipping date change. You can also check up on the estimated shipping date via the self-serve portal at anytime here

CAN I CHANGE MY SHIPPING ADDRESS FOR MY PRE-ORDER?

Yes. Login to your pre-order self-serve portal here to update your shipping details. You will then receive an updated pre-order confirmation email.

WHAT HAPPENS IF I CANCEL MY PRE-ORDER?

You can cancel at any time here before your pre-order ships. You will receive an email confirming the refund and will see the money back in your account in 3-5 business days, depending on your bank.